Community Updates - Resident Survey Feedback

Thank you to everyone who took the time to participate in our recent Resident Feedback Survey. Your input truly matters, and we appreciate your honesty as we continue working to make our community the best place to call home.

We wanted to take a moment to address some of the most common themes we saw throughout the survey and provide updates on what’s happening behind the scenes.

Utility Billing & Rent Reminders

We would like to share a quick update regarding utility billing. On occasion, there's been delays in when utility charges appear on resident accounts. We are actively working with our third party billing provider to improve consistency and ensure utilities are posted in a more timely manner.

Controlled Access & Connect IOT

We want to share that Connect IOT has continued to improve since our initial launch phase in 2024. Many of the early concerns and complaints are being resolved as the system stabilizes as an all-in-one app where you can manage your thermostat, monitor utilities, and access the building, all within one app.

We understand that controlled access can sometimes feel frustrating, especially when it comes to guest entry. While safety and security remain our top priorities, we are actively working on a more seamless guest access process. Our goal is to refine the system to better serve residents first, then expand improvements for guest access.

Elevators

One of our biggest growing pains continues to be the elevators. Over the years, we’ve made significant progress, transitioning from one passenger elevator and a freight elevator to four passenger elevators, a freight elevator, and a garage elevator operating. While elevator performance has improved and disruptions are less frequent than before, we know there is still room for improvement.

Our on-site team stays proactive when issues arise and work to resolve disruptions as quickly as possible until our elevator service team arrives. Once we reach a more consistent level of performance, we can move forward with additional enhancements such as access-controlled elevators. While some limitations are outside of our direct control, please know we are consistently advocating for smoother, more reliable service.

Dog Park & Shared Space Cleanliness

Cleanliness in shared spaces, especially the dog park, requires a collective effort. Picking up after pets is the responsibility of every pet owner using the dog park. Pet stations are stocked regularly, and if you notice they are empty, please notify a member of our service team or staff. We also encourage residents to carry extra bags when possible.

Overall cleanliness of the community depends on residents, guests, and staff working together to keep our building welcoming for everyone.

Non-Smoking Community Reminder

This remains a non-smoking community, and this policy will continue to be enforced. To support this effort, the Birmingham Police Department will be increasing walk throughs of the building and garage areas.

Temperature Control in Common Areas

We are actively working with our partners to improve temperature comfort throughout shared spaces and appreciate your patience as adjustments are made.

Concierge Services

While concierge service is intended to be available 24-hours a day, we acknowledge recent schedule inconsistencies. Please note that concierge team members may occasionally step away for lunch or to assist residents elsewhere in the building. That said, we are working closely with the concierge team to improve consistency and overall presence at the desk.

Resident Events & Community Engagement

We are excited to increase the frequency of resident events moving forward. Survey feedback showed strong interest in more social gatherings, fitness and wellness events, professional and networking opportunities, and family-friendly programming.

Please send us your ideas, and if you’re interested in helping host or plan an event, resident participation is always welcome.

Communication & Tone

One of the most important topics raised was communication. We recognize that everyone carries things from their day into their interactions. While this is your home, it is also a workplace for many. Survey responses reflected that some residents have experienced neighbors being rude to staff, while others felt that staff tone could be improved.

On behalf of our entire team, we sincerely apologize if anyone has ever felt unheard, not greeted, or dissatisfied with our communication. Our team is passionate about this community and committed to improving not only operations, but also the way we connect with you.

Thank you again for your feedback, your patience, and your continued involvement in our community. Together, we can continue building a place we’re all proud to call home.

Warm regards,

Sharon Dennis, Assistant Community Director | The 600